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Ferranti Computer Systems launches MECOMS™ R4.

Thursday, July 7, 2016 - 15:00

MECOMS™ R4 is the new release of Ferranti’s Customer Care & Billing software for energy and utility companies.

For this release, Ferranti has partnered up with several new technology partners to bring their customers an even more complete solution, straight out of the box.

The new MECOMS™ R4 takes customer experience management to the next level in the digital era with four major innovations:

-       A new Online Self-Service Portal. Designed and created in a partnership with November Five, the portal provides a top-notch user experience for utility companies’ end users. It covers all of the most important use cases, like requesting support, paying bills, exploring meter usage and arranging a move to a new location.

-       Multichannel Communication. Add value to the interaction with customers with our native integration with Lasernet from Formpipe. Providers can align their messaging, tone of voice and information across all channels, and model and generate rich, attractive documents (digital and paper) to get closer to the customer.

-       The true 360° Customer Cockpit. MECOMS R4 offers seamless 2-way integration with Microsoft Dynamics CRM to bring its marketing capabilities to providers’ front and back office. The system combines all info about customers in one clickable view.

-       Master Contract Management and Discount & Rebate management allow providers to swiftly respond to new go-to market and market(ing) trends without the need for customization. It also helps process the large quantities of new customers, associated with group purchases, in a cost-efficient way.

Click here to read the full press release.